FAQs
1. How can I place an order?
You can place your order directly through our website by adding products to your cart and completing the checkout process. Once your order is confirmed, you will receive a confirmation message.
2. What payment methods do you offer?
We offer Cash on Delivery (COD) across Pakistan. Any additional payment methods will be clearly mentioned at checkout.
3. How long does delivery take?
Delivery usually takes:
- 2–4 business days for major cities
- 3–6 business days for remote areas
Delivery times may vary due to courier delays or public holidays.
4. How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp (if available). You can use it to track your parcel.
5. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Please contact our customer support as soon as possible for assistance.
6. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery and share clear pictures. Our team will review and resolve the issue according to our return policy.
7. Do you offer returns or exchanges?
Yes, we offer returns or exchanges under specific conditions. Please refer to our Return & Refund Policy for complete details.
8. What happens if I am not available at the time of delivery?
The courier may attempt delivery again. However, repeated failed attempts or refusal may result in restrictions on future COD orders.